Refund and Return Policy

Effective Date: 15.11.2024

At Energy Gummies, we care deeply about your satisfaction and strive to ensure you have the best experience with our products. If for any reason you are not completely satisfied, we’re here to help. Please review our friendly and transparent refund and return policy below.

1. Easy Returns for Unopened Products

We understand that sometimes things don’t go as planned. You can return any product as long as:

  • The packaging is unopened and in its original condition.
  • The return request is initiated within 30 days of receiving your order.

Once the packaging has been opened or used, we are unable to accept returns due to hygiene and safety standards.

2. Damaged or Incorrect Items

If your order arrives damaged or there’s an issue with the product (e.g., incorrect item sent), we’ll make it right! Here’s what to do:

  • Contact us within 7 days of delivery at contact@energy-gummies.com or call +1 (618) 777-6053.
  • Provide us with your order number and photos of the damaged or incorrect item.

We will:

  • Cover all return shipping costs.
  • Either issue a full refund or send a replacement at no extra charge.

3. How to Request a Return

Getting started with a return is simple:

  1. Reach Out to Us: Send us an email at contact@energy-gummies.com or call us at +1 (618) 777-6053. Include your order number and the reason for your return.
  2. Wait for Approval: Once we review your request, we’ll send you detailed return instructions.
  3. Ship the Product Back: For unopened items, customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

4. Refunds Made Easy

Here’s how refunds work:

  • Quick Processing: Once we receive your returned item and confirm it meets our return conditions, we’ll process your refund within 7–10 business days.
  • Original Payment Method: Refunds will be sent to the same payment method you used for the purchase.

5. Important Notes

  • Shipping Costs for Returns: If the return is due to an issue on our end (e.g., damaged product or incorrect item), we’ll cover all return shipping costs. For other cases, customers are responsible for return shipping fees.
  • Ensure Safe Return: For your peace of mind, we recommend using a trackable shipping service when returning items.

6. FDA Disclaimer

Please remember that our products are dietary supplements, and their statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use.

7. Contact Us Anytime

We’re here to help with any questions, concerns, or feedback you have. Contact us at:

Thank you for choosing Energy Gummies. We’re committed to making your experience as smooth and delightful as possible!

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